- Total 8 + years of experience and 5 + years of experience working with Service Now solutions.
- At least 3 years of relevant Service Now development experience in an enterprise environment.
- Minimum of 3 years experience of Service Now development and configuration preferably within the Human Resources Scoped application.
- experience in Human Resources technology, specifically supporting the Service Now processes.
- experience with Service Now forms, fields, views, lists, UI policy, actions, and Client and Server Scripts.
- Configuration and enhancements on the Service Now Human Resources Service Delivery platform including Case Management, Employee Service Center, Mobile and Web Onboarding.
- Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
- Ensure the system maintains compliance with policies and procedures, including GLBA, SOX, PCI, and data retention.
- Ability to talk to business to understand requirements, provide options and set right expectations on delivery.
- Implementation of Human Resources workflows and tools including Employee Document Management, GRC, ATF.
Good to have:
- experience successfully implementing the Service Now HRSD platform and processes leveraging the HRSD framework.
- Service Now System Administrator Certification.
- experience performing continuous improvement initiatives for processes and services.
- Strong knowledge and familiarity with Human Resources processes.
- experience with Service Now Workplace Safety apps implementation.
Qualifications:
- Bachelors and/or Advanced Degree in Computer Science or Engineering.
- 5 Years of development experience in the SNOW platform, with 2 + year in Human Resources module.
- Certifications Implementation Specialist Certification.
- experience with Java, Java Script, API integrations.
- Excellent written and oral communication skills.
- Ability to talk to business to understand requirements, provide options and set right expectations on delivery.
- LEAN or Six Sigma is a plus to assess Human Resources processes for efficiency.
